Legal
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Maaven Terms of Service
Effective Date: May 7, 2026
Business Name: 24Tenn, LLC d/b/a Maaven (“Maaven,” “Company,” “we,” “us,” or “our”)
Location: Nashville, Tennessee
1. Agreement to Terms
These Terms of Service (“Terms”) govern all services provided by Maaven, including but not limited to experiential design, milestone planning, proposal planning, concierge coordination, vendor sourcing, experience management, creative direction, and related consulting or production services (collectively, the “Services”).
By submitting an inquiry, engaging with Maaven, signing a proposal, paying an invoice, or otherwise using our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
If you do not agree to these Terms, do not use our Services.
2. Nature of Services
Maaven is an experiential design and coordination company. We create highly personalized experiences centered around meaningful personal and professional milestones.
Our work may include:
Experience strategy and concept development
Creative direction and storytelling
Personalized research and curation
Vendor sourcing and recommendations
Reservation and booking coordination
Guest experience planning
Timeline and flow design
Proposal planning
Milestone celebration planning
Corporate recognition experiences
Concierge-style coordination and communication
On-site oversight or management, where specifically agreed
Maaven is not a traditional event planning company unless explicitly stated in writing.
Unless otherwise agreed in a separate written agreement, Maaven does not:
Provide full-service wedding planning
Serve as a licensed travel agency
Guarantee vendor performance
Execute physical setup or teardown services
Provide security, transportation, catering, bartending, or staffing directly
Enter into contracts on behalf of clients
Provide legal, financial, therapeutic, or safety-related advice
Specific services and deliverables will be outlined in the Client’s proposal, invoice, scope of work, or service agreement.
3. Client Eligibility
You represent that you are at least 18 years old and legally able to enter into binding agreements.
If you are booking Services on behalf of another person, group, or company, you represent that you have authority to do so.
4. Inquiry and Booking Process
Submitting an inquiry does not guarantee acceptance as a client.
All projects are subject to availability, fit, timeline feasibility, and scope review.
A project is not considered booked until all of the following have occurred:
A proposal or scope has been approved;
A signed agreement or written confirmation has been received, if requested;
Any required deposit or retainer has been paid.
We reserve the right to decline projects at our discretion.
5. Fees, Payments, and Expenses
a. Planning Fees
Client agrees to pay all fees outlined in the applicable proposal, invoice, or service agreement.
Planning, design, and coordination fees compensate Maaven for creative labor, time, intellectual property, vendor sourcing, consultation, research, management, communication, and operational execution.
b. Third-Party Costs
Unless expressly stated otherwise in writing, Client is separately responsible for all third-party expenses associated with the experience, including but not limited to:
Restaurants and dining
Entertainment
Floral and decor
Transportation
Venue fees
Lodging
Tickets or admissions
Gifts
Photography or videography
Vendor gratuities
Taxes and service charges
c. Deposits and Retainers
Deposits and retainers are non-refundable unless otherwise stated in writing.
Because Maaven reserves calendar availability and begins creative and coordination work immediately upon booking, payments compensate for committed time and resources.
d. Payment Timing
Invoices are due according to the payment schedule provided.
Failure to make timely payments may result in:
Paused work
Cancellation of Services
Loss of reservations or vendor availability
Late fees
Refusal of future services
Maaven is not responsible for changes in pricing, availability, or vendor access caused by delayed approvals or payments.
6. Scope Changes and Additional Requests
Any material changes to scope, timeline, guest count, location, complexity, deliverables, or level of service may result in additional fees.
Maaven reserves the right to decline additions or changes that materially alter the original scope.
Rush planning, accelerated timelines, holiday scheduling, or substantial revisions may incur expedited service fees.
7. Client Responsibilities
Client agrees to:
Provide accurate and timely information
Respond promptly to approvals and requests
Communicate material changes immediately
Respect vendor policies and venue requirements
Maintain realistic expectations regarding timing and availability
Treat Maaven staff, contractors, and vendors respectfully
Review all confirmations, invoices, reservations, and approvals carefully
Client understands that delays in communication or approvals may impact the quality, availability, or execution of Services.
8. Vendor Relationships and Third-Party Services
Maaven frequently works with third-party vendors, venues, artists, restaurants, hospitality providers, transportation providers, and other independent businesses.
These parties are independent contractors and are not employees, agents, or partners of Maaven.
While we make recommendations and coordinate details, Maaven does not guarantee:
Vendor quality or performance
Availability
Product quality
Safety
Timeliness
Guest behavior
Venue conditions
Food quality or allergy accommodations
Weather conditions
Transportation timing
Third-party cancellations or disruptions
Client acknowledges that all third-party services carry inherent risks outside Maaven’s control.
To the fullest extent permitted by law, Maaven shall not be liable for the actions, omissions, delays, negligence, misconduct, cancellations, or failures of third parties.
9. Confidentiality and Privacy
The nature of Maaven’s work often involves sensitive personal information, emotional milestones, relationship details, surprise planning, and confidential logistics.
We will make reasonable efforts to maintain confidentiality regarding client information and private event details.
Client agrees not to publicly disclose confidential pricing, internal planning materials, proprietary creative concepts, or private communications without written permission.
Nothing in these Terms prevents either party from complying with applicable legal obligations.
10. Intellectual Property
All concepts, creative direction, written materials, proposals, designs, moodboards, timelines, presentations, recommendations, planning documents, and creative deliverables developed by Maaven remain the intellectual property of Maaven unless otherwise agreed in writing.
Client receives a limited, non-transferable license to use such materials solely for the applicable experience.
Client may not reproduce, distribute, sell, copy, repurpose, or commercially exploit Maaven’s work product without written consent.
11. Photography, Marketing, and Portfolio Use
Unless Client explicitly requests confidentiality in writing before the experience date, Maaven may photograph, reference, or describe portions of an experience for portfolio, website, editorial, social media, or marketing purposes.
We will make reasonable efforts to avoid sharing highly personal or sensitive information.
Clients requesting full confidentiality should notify Maaven in writing before work begins.
Certain experiences may be subject to additional confidentiality agreements.
12. Cancellations and Postponements
a. Client Cancellation
If Client cancels Services, all payments already made are non-refundable unless otherwise stated in writing.
If outstanding balances exist for work already completed, Client remains responsible for payment.
b. Postponements
Requests to reschedule are subject to availability and may require additional fees.
Vendor rescheduling policies may also apply.
Maaven does not guarantee availability for postponed dates.
c. Company Cancellation
Maaven reserves the right to terminate Services in circumstances including but not limited to:
Harassment or abusive behavior
Unsafe conditions
Illegal activity
Material breach of these Terms
Failure to pay invoices
Misrepresentation by Client
If Maaven terminates Services due to Client breach, amounts previously paid remain non-refundable.
13. Force Majeure
Maaven shall not be liable for delays, interruptions, reduced quality, cancellations, or inability to perform caused by events beyond reasonable control, including but not limited to:
Severe weather
Natural disasters
Pandemics
Government restrictions
Labor shortages
Vendor closures
Transportation disruptions
Utility failures
Venue closures
Acts of terrorism
Civil unrest
Illness or emergencies
In such circumstances, Maaven will make commercially reasonable efforts to adapt, reschedule, or provide alternative solutions where possible.
14. Assumption of Risk
Client understands that experiences, events, travel, dining, nightlife, outdoor activities, transportation, and public gatherings involve inherent risks.
Client voluntarily assumes all risks associated with participation in any experience coordinated by Maaven.
Client is solely responsible for assessing the appropriateness of activities for themselves and their guests.
15. Limitation of Liability
To the fullest extent permitted by law, Maaven’s total liability for any claim arising out of or related to Services shall not exceed the total amount actually paid by Client to Maaven for the applicable Services.
Under no circumstances shall Maaven be liable for:
Indirect damages
Consequential damages
Emotional distress
Lost profits
Reputational harm
Travel disruptions
Missed reservations
Guest dissatisfaction
Relationship outcomes
Lost opportunities
Property damage caused by third parties
Client understands that experiential services are subjective and individualized in nature.
16. Indemnification
Client agrees to defend, indemnify, and hold harmless Maaven, its owners, contractors, employees, affiliates, and representatives from and against any claims, liabilities, damages, losses, expenses, or legal fees arising out of:
Client conduct
Guest conduct
Breach of these Terms
Misuse of Services
Third-party disputes
Injury or property damage occurring during the experience, except where caused solely by Maaven’s gross negligence or willful misconduct
17. Communication Consent
By submitting an inquiry or engaging Services, Client consents to receiving communications from Maaven by email, phone, and text message regarding inquiries, scheduling, project coordination, invoices, reminders, and related services.
Client may opt out of marketing communications at any time.
18. Website Use
All website content, branding, copy, imagery, graphics, and materials are owned by or licensed to Maaven.
Users may not:
Copy or scrape website content
Use materials without permission
Attempt to interfere with website functionality
Submit misleading or fraudulent information
Use the website for unlawful purposes
We reserve the right to modify or discontinue website functionality at any time.
19. No Guarantees
Maaven does not guarantee specific emotional reactions, social outcomes, relationship outcomes, business outcomes, or personal results.
Every experience is inherently subjective and dependent upon numerous variables outside our control.
20. Dispute Resolution
The parties agree to attempt to resolve disputes informally and in good faith before initiating formal legal action.
Any disputes arising under these Terms shall be governed by the laws of the State of Tennessee, without regard to conflict of law principles.
Venue for any legal action shall be located in Davidson County, Tennessee, unless otherwise required by applicable law.
The prevailing party in any legal proceeding may recover reasonable attorneys’ fees and costs where permitted by law.
a. Binding Arbitration
Except for disputes eligible for small claims court or claims involving intellectual property, confidentiality, or requests for injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between Client and Maaven shall be resolved through final and binding arbitration rather than in court.
This includes, without limitation, disputes relating to:
Services performed by Maaven
Payments or refunds
Scheduling or cancellations
Vendor coordination
Contract interpretation
Alleged misrepresentations
Consumer protection claims
Privacy or communications disputes
The arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable consumer or commercial arbitration rules, depending on the nature of the dispute.
The arbitration shall take place in Davidson County, Tennessee, unless the parties agree otherwise in writing.
Any dispute regarding the interpretation or enforceability of this arbitration provision shall be decided by the arbitrator to the extent permitted by law.
The arbitrator may award remedies available under applicable law but may not award punitive or exemplary damages except where required by law.
Judgment on the arbitration award may be entered in any court with proper jurisdiction.
b. Class Action Waiver
To the fullest extent permitted by law, both Client and Maaven agree that any claims will be brought solely in an individual capacity and not as part of any class action, collective action, representative proceeding, mass arbitration, or private attorney general action.
Both parties agree not to:
Participate in a class or representative proceeding
Bring claims on behalf of other individuals or groups
Consolidate claims with those of other parties, except where permitted by law
The arbitrator may not preside over any class, collective, or representative proceeding.
If the class action waiver is found unenforceable, the arbitration provision shall be enforced to the fullest extent permitted by applicable law.
c. Informal Resolution Requirement
Before initiating arbitration, either party agrees to first attempt to resolve the matter informally and in good faith for at least thirty (30) days.
The written notice must include:
The sender’s name and contact information
A brief description of the dispute
The requested resolution
Notices to Maaven shall be sent to:
24Tenn, LLC d/b/a Maaven
2130B Rosemary Lane
Nashville, TN 37210
d. Small Claims Exception
Either party may bring qualifying disputes in small claims court on an individual basis, provided the matter remains in that court and is not removed or appealed into another proceeding.
e. Jury Trial Waiver
To the fullest extent permitted by law, both parties knowingly and voluntarily waive any right to a trial by jury for disputes arising out of or relating to these Terms or the Services provided by Maaven.
21. Severability
If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.
22. Entire Agreement
These Terms, together with any proposal, invoice, service agreement, scope document, or written amendment, constitute the entire agreement between the parties.
No oral statements or prior discussions shall modify these Terms unless confirmed in writing.
23. Modifications
Maaven reserves the right to update these Terms from time to time.
Updated versions will be posted on our website with a revised effective date.
Continued use of Services after updates constitutes acceptance of the revised Terms.
24. Contact Information
24Tenn, LLC d/b/a Maaven
Nashville, Tennessee
615-477-9458
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Effective Date: May 7, 2026
Maaven ("we," "us," or "our") is committed to protecting your personal information and being transparent about how we collect and use it. This privacy policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website at maaven.co and submitting any inquiry or intake form, you agree to the terms of this policy.
What Information We Collect
We collect information you provide directly to us, including:
Your name, email address, and phone number when you submit a contact or inquiry form. Personal details about you and the people you are celebrating, shared through our experience intake forms. Any additional information you choose to share with us in the course of working together.
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This information is collected through standard web analytics tools including Squarespace Analytics and Google Analytics.
How We Use Your Information
We use the information you provide to respond to your inquiries and communicate with you about your experience. To design, plan, and execute the experience you have engaged us for. To send you relevant updates or follow-up communications related to your booking.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.
Information shared in our intake forms, including personal details about the people being celebrated, is used solely to design your experience and is treated with complete discretion. We understand the sensitive and personal nature of what you share with us and we take that responsibility seriously.
Third Parties We Work With
In the course of designing and executing your experience, we may share relevant details with trusted vendors, including restaurants, photographers, florists, and other service providers. We share only what is necessary for them to fulfill their role in your experience and we do not share your contact or payment information with vendors.
Our website is built on Squarespace, which has its own privacy policy available at squarespace.com/privacy. We use standard analytics tools to understand how visitors interact with our site. These tools may use cookies to collect anonymous usage data.
Payment Information
We do not store your payment information. Payments are processed through secure third-party processors. Their respective privacy policies govern the handling of your payment data.
Cookies
Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can disable cookies through your browser settings at any time, though this may affect certain website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, including any legal or accounting requirements. If you would like us to delete your information, please contact us and we will do so promptly.
Your Rights
You have the right to request access to the personal information we hold about you. To request correction of any inaccurate information. To request deletion of your information. To opt out of any marketing communications at any time by replying to any email with the word "unsubscribe."
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from anyone under the age of 18.
Changes To This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact
If you have any questions about this privacy policy or how we handle your information, please contact us at:
Maaven
Nashville, Tennessee
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Effective Date: May 7, 2026
Maaven (“we,” “our,” or “us”) uses cookies and similar technologies on our website to help improve your browsing experience and understand basic website traffic and performance.
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors interact with the site.
Types of Cookies We May Use
Essential Cookies
These cookies are necessary for the website to function properly, such as enabling page navigation and form submissions.
Analytics Cookies
We may use basic analytics tools, such as Google Analytics or Squarespace analytics, to understand website traffic and improve our website experience. These tools may collect non-personal information such as browser type, pages visited, and time spent on the site.
Third-Party Services
Our website may use trusted third-party services provided through the Squarespace platform or other website tools. These third parties may place cookies on your device in accordance with their own privacy policies.
Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect how portions of the website function.
Updates to This Policy
We may update this Cookie Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact
If you have questions about this Cookie Policy, please contact:
Maaven
Nashville
hello@maaven.co